⚠ Important: BroadConnectNow is NOT Verizon’s customer service.

This page is a reference guide compiled by BroadConnectNow, an independent comparison service with no affiliation with Verizon. We cannot access your Verizon account, process billing, schedule technicians, or resolve service issues. Contact Verizon directly using the official information below.

How to Contact Verizon Home Internet Customer Service

Verizon contact information compiled by BroadConnectNow — an independent comparison service, not Verizon or its representatives.

Verizon Official Support Contact

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Official phone1-800-837-4966

Verizon’s customer-support line — not BroadConnectNow’s number.

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Verizon live chatVerizon Support Website →

Opens Verizon’s official support site.

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Self-service account portalManage Your Verizon Account →

View bills, manage services, and check usage.

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Mobile appMy Verizon

Available on iOS and Android.

Common Verizon Support Issues

Fios router issue — restart ONT and router; Verizon may replace defective equipment

5G Home speeds varying — performance depends on proximity to the 5G tower

Bill questions — review the detailed breakdown in My Verizon

Moving — Fios transfer to a new address may require a new installation appointment

Looking to Compare Plans Instead?

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(844) 795-3838 Compare All Providers →

Calls connect to BroadConnectNow advisors — not Verizon’s support line.